From checkout to your door.
Everything you need to know about order processing, delivery, tracking, international shipping, and what happens if something does not go as expected.
Our team can help with shipping, tracking, delivery, and order-related questions.
Contact SupportTypical processing before dispatch.
Available delivery options depend on your destination.
When tracking is available for your shipment.
From checkout to your door.
Here's what typically happens after you place an order with MedleyHype.
Your order is successfully submitted.
Your order is prepared for fulfillment.
Your shipment leaves the fulfillment location.
Follow available carrier updates.
Your MedleyHype order arrives.
Order Processing
Orders are typically processed within 1-3 business days, Monday through Friday.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may take slightly longer.
Once an order has entered processing or fulfillment, we may not be able to modify or cancel it. If you need assistance, contact us as soon as possible.
Shipping & Delivery
Delivery estimates
Shipping availability, delivery options, and estimated delivery times depend on your destination and the shipping methods available for your order.
Available shipping options and estimated delivery information will be displayed during checkout when available.
Delivery estimates begin after your order has been processed and dispatched.
Where we ship
MedleyHype ships to many destinations internationally.
Shipping availability is determined by your delivery address and the shipping methods available during checkout.
If we are unable to ship to a particular destination, an available shipping option will not be provided for that address during checkout.
Where orders ship from
Orders are shipped from the fulfillment location assigned to the order.
The shipping origin may vary depending on product availability, destination, and the fulfillment method used.
Estimated delivery dates are not guaranteed. Carrier delays, customs processing, weather, holidays, and other circumstances outside MedleyHype's control may affect delivery times.
International Shipping
International delivery
International delivery times may vary depending on your destination, local postal services, customs procedures, carrier operations, and other factors outside our control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Customs, duties & import taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Where applicable, some taxes or duties may be collected during checkout. In other situations, additional charges may be assessed upon arrival by customs authorities or the delivery carrier.
Any duties, taxes, or import charges that are not collected during checkout are the responsibility of the customer.
MedleyHype does not control these charges and cannot predict their amount.
Customs regulations vary by country. If you are unsure whether additional fees may apply, we recommend checking with your local customs authority before ordering.
Tracking & Delays
Tracking your order
When tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, contact us at info@medleyhype.com and include your order number.
Delayed orders
Occasional shipping delays can happen.
If your order has passed its estimated delivery window, first review the most recent tracking information provided by the carrier.
If you still need assistance, contact our support team with your order number and we will review the shipment.
Tracking shows delivered, but I can't find it
If tracking shows that your package has been delivered but you cannot locate it, first check your mailbox, entrance, building reception or concierge, household members, neighbors, and any safe location where the carrier may have left the package.
We also recommend contacting the carrier directly, as they may have additional delivery information.
If the package still cannot be located, contact MedleyHype and our team will review the situation with you.
Shipping Issues
Incorrect shipping address
Customers are responsible for ensuring that their shipping information is complete and accurate before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to assist, but once an order has entered processing or has shipped, we cannot guarantee that the delivery address can be changed.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Split shipments
In some cases, items within the same order may be shipped separately.
If this happens, you may receive more than one shipping confirmation or tracking number.
You will not be charged an additional shipping fee solely because MedleyHype divides an order into multiple shipments.
Damaged packages
If your order arrives damaged, please contact us as soon as possible at info@medleyhype.com .
To help us review the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
- A brief description of the issue
Our team will review the information and provide the appropriate next steps.
Shipping Support
Still have a question?
If you have questions about shipping, tracking, delivery, or an existing order, our team is ready to assist.
We're here every step of the way.
Find quick answers in our FAQs or contact the MedleyHype team for help with your order.